Orders are processed within 1 business day. Business days are Monday - Friday, excluding public holidays. Total Delivery Time = Warehouse Processing Time + Shipping Time
With free shipping you will receive your order within two to three weeks depending on where in the world you are ordering from and where we have to ship your items.
How much does shipping cost?
Shipping is free for all orders. We love our customers.
Where is my order?
Your shipping confirmation will be received only when your purchased items are fulfilled. Please fill in both account email and order number in order to monitor the status on the order status page.
Still have questions on your order?
Please reach out to our service center via email@example.com and we will get back to you within 48 hours.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
How to start a return
1. Email your request to firstname.lastname@example.org with your reason for your return.
2. Return instructions will be replied to you once we receive your request.
We will also notify you of the approval or rejection of your refund.
If you are approved, then we will have you send back your item and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
3. Ship your item to the designated address and give us the documents related to the return following our return instructions.
4. Once the package is received your return will be completed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.